Terms & Conditions

Welcome to Katabon Online. These Terms & Conditions govern your access to and use of our website, products, veterinary services, and all related services provided by Katabon Online. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website and services.

---

1. About Katabon Online

Katabon Online is an online pet care platform in Bangladesh offering:

• Pet food
• Pet accessories and supplies
• Veterinary medicines
• Animal healthcare services
• Veterinary consultations
• Home delivery services

---

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
• The information you provide is accurate and complete.
• You will use our website only for lawful purposes.

---

3. Account Registration

You may create an account to access certain features.

You are responsible for:

• Maintaining the confidentiality of your account credentials.
• Restricting unauthorized access to your account.
• All activities conducted under your account.

Katabon Online reserves the right to suspend or terminate accounts involved in fraudulent, abusive, or illegal activities.

---

4. Products & Availability

We strive to provide accurate descriptions, pricing, and product images. However:

• Product images are for illustrative purposes only.
• Packaging may vary depending on the manufacturer.
• Product availability may change without prior notice.
• We reserve the right to discontinue any product at any time.

---

5. Pricing

All prices are displayed in Bangladeshi Taka (BDT).

Prices may change without prior notice.

Although we strive for accuracy, pricing errors may occur. In such cases, Katabon Online reserves the right to cancel or correct any order placed using incorrect pricing.

---

6. Orders & Payment

Orders are confirmed only after successful verification.

We reserve the right to:

• Accept or reject any order.
• Cancel suspected fraudulent transactions.
• Limit quantities purchased.
• Request additional information before processing an order.

Accepted payment methods may include:

• Cash on Delivery (where available)
• Mobile Financial Services
• Debit/Credit Cards
• Online Payment Gateways

---

7. Delivery

Delivery times are estimates and may vary depending on:

• Customer location
• Weather conditions
• Public holidays
• Courier delays
• Product availability

Katabon Online is not liable for delays caused by third-party courier services or circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information.

---

8. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

Products may not be eligible for return if they:

• Have been opened or used.
• Are damaged due to customer misuse.
• Are perishable pet food or medicines (unless damaged, defective, or supplied incorrectly).
• Were specially ordered upon customer request.

Approved refunds will be processed using the original payment method where applicable.

---

9. Veterinary Services

Katabon Online provides veterinary consultation and healthcare services through qualified professionals.

By using our veterinary services, you acknowledge that:

• Medical outcomes cannot be guaranteed.
• Treatment recommendations are based on the information available at the time of consultation.
• Emergency situations should be handled immediately by visiting the nearest veterinary hospital or emergency facility.
• Owners must provide accurate information regarding their pet’s health history.

Failure to follow medical advice may affect treatment outcomes.

---

10. Medicines

Prescription medicines may require a valid veterinary prescription where applicable.

Customers must:

• Follow dosage instructions carefully.
• Store medicines properly.
• Consult a veterinarian before administering medication.

Katabon Online is not responsible for improper use of medications.

---

11. Pet Health Information

Articles, blogs, educational content, and health information published on this website are intended for informational purposes only and should not replace professional veterinary diagnosis or treatment.

Always consult a qualified veterinarian regarding your pet’s medical condition.

---

12. User Conduct

Users agree not to:

• Use the website for unlawful purposes.
• Submit false or misleading information.
• Upload malicious software or harmful content.
• Attempt unauthorized access to our systems.
• Interfere with website functionality.
• Copy, reproduce, or distribute website content without written permission.

---

13. Intellectual Property

All website content, including:

• Logos
• Images
• Graphics
• Text
• Product descriptions
• Website design
• Icons
• Software

is the property of Katabon Online or its licensors and is protected by applicable intellectual property laws.

Unauthorized use is strictly prohibited.

---

14. Third-Party Brands

All trademarks, logos, and product names belonging to third-party manufacturers remain the property of their respective owners.

Their appearance on our website does not imply endorsement unless expressly stated.

---

15. Limitation of Liability

To the maximum extent permitted by law, Katabon Online shall not be liable for:

• Indirect or consequential damages.
• Loss of profits or business.
• Delayed deliveries.
• Website interruptions.
• Technical errors.
• Manufacturer defects.
• Allergic reactions or adverse responses arising from products used contrary to instructions.

Our total liability shall not exceed the amount paid for the relevant product or service.

---

16. Website Availability

We aim to keep our website available at all times. However, we do not guarantee uninterrupted access due to maintenance, technical issues, or circumstances beyond our control.

---

17. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

---

18. Changes to These Terms

Katabon Online reserves the right to modify these Terms & Conditions at any time.

Updated versions will be published on this page with the revised effective date.

Continued use of the website after changes become effective constitutes acceptance of the revised Terms.

---

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People’s Republic of Bangladesh.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of Bangladesh.

---

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us through the contact information provided on our website.

Thank you for choosing Katabon Online. We are committed to providing trusted pet products, professional veterinary care, and exceptional customer service for pet owners throughout Bangladesh.