- H-13, R-01, Block C, Mirpur 13
FAQs
Frequently Asked Questions (FAQs)
Find quick answers to the most common questions about our pet products, veterinary services, orders, delivery, and more. If you can’t find what you’re looking for, our friendly support team is always here to help.
1. What products does Katabon Online offer?
Katabon Online offers a wide range of pet products, including premium pet food, treats, supplements, toys, grooming supplies, accessories, hygiene products, and healthcare essentials for cats, dogs, rabbits, birds, and fish.
2. Do you provide veterinary services?
Yes. Our Animal Health Care Center offers professional veterinary services, including general consultations, vaccinations, deworming, neutering, spaying, grooming, wound care, orthopedic support, surgery, post-operative care, and other pet healthcare services.
3. Do I need an appointment to visit the veterinarian?
Appointments are recommended to reduce waiting time and ensure our veterinarians are available. However, we also accept walk-in visits depending on availability.
4. Do you deliver pet food and other products across Bangladesh?
Yes. We provide home delivery services for pet food, accessories, medicines, and other pet care products across Bangladesh. Delivery times may vary depending on your location.
5. Are your pet food products authentic?
Absolutely. We source our products from trusted brands and authorized suppliers to ensure that every item is genuine, safe, and of high quality.
6. Can I return or exchange a product?
Yes. Eligible products may be returned or exchanged according to our Return & Refund Policy. Items must be unused, in their original condition, and returned within the applicable return period. Certain products, such as opened pet food and medicines, may not be eligible for return.