Privacy Policy

At Katabon Online, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase products, or use our veterinary and pet care services.

By using our website and services, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Full Name
• Phone Number
• Email Address
• Delivery Address
• Billing Address
• Payment Information (processed securely through authorized payment providers)
• Order History

Pet Information

To provide veterinary services, we may collect information about your pet, including:

• Pet Name
• Species and Breed
• Age
• Weight
• Vaccination History
• Medical History
• Health Conditions
• Treatment Records

Technical Information

When you browse our website, we may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Date and Time of Visit
• Referral Source
• Cookies and Similar Technologies

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2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide veterinary consultations and healthcare services
• Respond to inquiries and customer support requests
• Manage your account
• Improve our website and services
• Personalize your shopping experience
• Send order confirmations and delivery updates
• Notify you about promotions, offers, or new products (where permitted)
• Prevent fraud and maintain website security
• Comply with legal and regulatory obligations

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3. Veterinary Records

Information collected during veterinary consultations is used solely to:

• Assess your pet’s health
• Recommend appropriate treatments
• Maintain medical records
• Provide follow-up care
• Improve continuity of veterinary services

We treat veterinary records with confidentiality and only share them when required by law or with your consent.

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4. Payment Information

For your security, Katabon Online does not store complete debit card or credit card details on our servers.

Payments are processed through trusted third-party payment providers that use industry-standard security measures to protect your financial information.

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5. Cookies

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website performance
• Analyze website traffic
• Enhance user experience
• Maintain secure login sessions

You may disable cookies through your browser settings; however, some website features may not function properly.

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6. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary, including:

• Delivery and courier partners
• Payment service providers
• Veterinary professionals involved in your pet’s care
• Website hosting and technical service providers
• Government authorities when required by applicable law

All third-party service providers are expected to protect your information and use it only for authorized purposes.

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7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access
• Data loss
• Misuse
• Alteration
• Disclosure

While we strive to use commercially acceptable means to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

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8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill orders
• Provide veterinary services
• Maintain business records
• Resolve disputes
• Comply with legal obligations

When information is no longer required, it is securely deleted or anonymized where appropriate.

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9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information where legally permitted
• Update your account details
• Withdraw consent for marketing communications
• Request information about how your data is used

To exercise these rights, please contact us using the details available on our website.

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10. Children’s Privacy

Our website is intended for use by adults.

We do not knowingly collect personal information from children under the age of 18 without the consent of a parent or legal guardian.

If we become aware that such information has been collected unintentionally, we will take reasonable steps to delete it.

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11. Third-Party Links

Our website may contain links to third-party websites.

Katabon Online is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

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12. Marketing Communications

With your permission or where permitted by law, we may send promotional emails, SMS messages, or notifications regarding:

• New products
• Special offers
• Discounts
• Pet care tips
• Veterinary service updates

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services.

Any updates will be posted on this page along with the revised “Last Updated” date.

Your continued use of our website after changes become effective constitutes your acceptance of the updated Privacy Policy.

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14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us through the contact information provided on our website.

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Your Trust Matters

At Katabon Online, protecting your privacy is an essential part of our commitment to providing trusted pet products, professional veterinary services, and exceptional customer care. We are dedicated to handling your personal information responsibly, securely, and transparently.